Customer Service & Studio Assistant
Customer Service & Studio Assistant
Location: In-person, West London
Start Date: ASAP
About the Role
We’re looking for a dynamic, highly organised and proactive Customer Service & Studio Assistant to join our growing team at Gigi & Olive. This is a varied and collaborative role, perfect for someone who enjoys being at the heart of a small, creative business. You’ll be involved across customer experience, e-commerce, B2B sales support and the day-to-day running of the studio. You’ll work closely with our Operations Manager (Eleanor) and B2B Manager (Ashleigh) to keep everything running smoothly; from managing customer enquiries and personalised orders, to supporting stock and website management, and helping with quotes, proofs and content across the brand. This is a fantastic opportunity for someone looking to grow within a fast-paced brand at a really exciting stage of development.
Key Responsibilities
Customer Service and Sales Support
- Respond to customer enquiries via email & live chat, in the Gigi & Olive tone of voice
- Provide exceptional service to brides, planners and VIP clients, ensuring a seamless and thoughtful experience
- Manage personalised orders including coordinating proofs and tracking timelines
- Handle order issues, refunds or replacements efficiently and empathetically
- Help with influencer outreach and gifting admin
- Support Ashleigh with B2B and collaboration orders including:
- Sending quotes, follow-ups, artwork proofs and managing timelines
- Keeping project documentation up to date
- Assisting with customisation or sourcing admin as needed
E-commerce and Operational Support
- Assist Eleanor with product uploads and updates on Shopify
- Help monitor and manage stock levels including checks, reorders and reporting
- Perform regular checks on listings to ensure accuracy, consistency and availability
- Assist with the barcoding of products.
- Support the studio team with general organisation, logistics and activation preparation
- Help with event support, press loans and influencer gifting logistics
Who We’re Looking For
We’re looking for someone who thrives in a small, collaborative environment and brings energy, organisation and charm:
- A minimum of 2 years experience in a customer service, ecommerce, retail or studio role
- Confident communicator with excellent written English
- Friendly, warm and calm under pressure who is highly organised, efficient & self-motivated
- Comfortable using Shopify, Google Sheets, Canva or a fast learner
- Proactive and solutions-driven with strong attention to detail
To apply, please send your cv and cover letter to eleanor@gigiandolive.com