Operations Manager
Full Time
- Start Date - ASAP
- Salary - £45k-£50k, based on experience
- Location - West London
Please note: This is an in-person role due to the need for daily on-site management of our operations.
About Gigi & Olive: Gigi & Olive is a luxury bridal and gifting brand specialising in personalised wedding accessories and gifts. Founded by Georgie Le Roux, we are a small but dynamic team dedicated to bringing joy and personal touches to weddings and special occasions. As we continue to grow, we are seeking a passionate Operations Manager to support our expansion and streamline our operations.
Role Overview: We are looking for a dynamic and experienced Operations Manager to oversee and optimize our day-to-day operations, ensuring the smooth running of key business processes. Acting as the right-hand person to our Founder, Georgie Le Roux, you will take on the operational workload, allowing her to focus on business growth and creative direction. This role is perfect for a leader who thrives in a fast-paced environment and has a keen eye for detail, efficiency, and scaling.
Key Responsibilities:
Operational Leadership- Oversee all operational aspects of the business, ensuring efficient workflow across departments.
- Implement new systems and processes to streamline operations, improve productivity, and support scaling efforts.
- Develop and monitor key performance indicators (KPIs) to measure operational efficiency and identify areas for improvement.
- Work closely with the Founder on strategic planning and execution, supporting overall business growth.
- Manage relationships with suppliers and third-party logistics providers, ensuring timely production and delivery of products.
- Optimize the supply chain to reduce lead times and ensure cost-effective procurement of materials.
- Oversee order fulfilment, working closely with the fulfilment team to meet and exceed customer expectations in delivery.
- Implement and manage robust inventory control processes to minimize stockouts, overstock situations, and ensure optimal stock levels.
- Regularly review stock movement, conduct audits, and adjust inventory strategies to align with sales patterns and demand forecasting.
- Work closely with the product team to plan replenishment and manage stock allocation, ensuring accurate stock availability for customers.
- Develop reports to track inventory turnover and identify areas for improvement, reducing waste and maximising efficiency.
- Handle budgeting, invoicing, and financial tracking, ensuring operational costs are controlled while maximizing profitability.
- Develop financial reports and assist in the creation of forecasts to support decision-making and business planning.
- Liaise with accounting teams to ensure timely payments and invoice processing.
- Oversee customer experience operations, ensuring timely and satisfactory resolution of inquiries or issues.
- Implement feedback loops with customers to gather insights on pain points and enhance the overall customer journey.
- Collaborate with marketing and sales teams to ensure customer expectations are met from order to delivery.
What We’re Looking For:
- 3+ years of experience in a similar role
- Strong understanding of supply chain management, inventory control, and fulfillment processes.
- Exceptional organizational skills and attention to detail, with a track record in process improvement and scaling.
- Excellent leadership, communication, and people management skills.
- Ability to manage budgets, track financial performance, and handle administrative responsibilities.
- Tech-savvy, with experience in operational systems and e-commerce platforms (e.g., Shopify, inventory management tools).
- A strategic thinker who is also hands-on, able to inspire and manage a small team while driving the brand’s operational success.
Extra info:
- This role is based in our West London studio (In-person role due to daily on-site operations)
- Reporting directly to the Founder, Georgie.
- Holiday: 25 days + bank holidays.
- 30% employee discount on G&O.
- Birthday leave (half a day of paid leave on your birthday week)
How to apply & timeline:
- Please email love@gigiandolive.com with your CV and cover letter.
- 1st Interview: This would be a 30-minute Zoom interview.
- 2nd Interview: This would be a 1 hour in-person interview.
*Unfortunately, due to the high number of applications we receive, we are only able to respond to those successful in proceeding to the 1st interview stage of our recruitment process.
