Natural or Lab Grown? There Isn't a Wrong Answer
When we put to Brett that around 70% of Queensmith customers now choose lab grown, he corrected us. "It's actually a huge 87% of sales now!"
He puts it down to couples being far better informed about what they are buying, a greater focus on value during a period of economic uncertainty, and a modern buyer who wants their purchase to reflect their values around ethical sourcing, sustainability and transparency.
Lab grown diamonds are chemically and physically the same as natural ones. What changes is the origin and the price, and that gives couples more freedom: a larger stone, a distinctive cut, a higher specification, or simply a budget spent differently.
But there is no hard sell either way.
"For some, the fact that a natural diamond was formed millions of years ago is an important part of its meaning. For others, that history isn't what makes a diamond special, they care more about the stone itself and the design they can create with it."
If you are torn, his advice is refreshingly simple: "Forget what you think you should choose and focus on what matters to you. We'll show you both options, explain the differences honestly and help you make a decision you'll feel confident about."
Knowing Where Your Ring Came From
For something meant to last a lifetime, provenance matters.
"When you're buying something that is meant to last a lifetime, you should feel confident about where it came from. Engagement rings carry a lot of meaning, so we don't think the story behind the materials that made it should be an afterthought."
Every stone is sourced from trusted suppliers who share Queensmith's commitment to transparency, the brand is a proud supporter of the Kimberley Process (which has stemmed 99.8% of the global production of conflict diamonds), and because everything is made in house, they can show clients exactly where their ring was crafted. If you want to know where your diamond came from, you deserve a clear and honest answer.
Planning a Secret Proposal? Start With Them, Not the Ring
Many Queensmith rings are commissioned in complete secrecy, and in those appointments the team become, in Brett's words, "part jeweller, part detective."
They will get to know the person choosing, the partner's style, the little details they have noticed, and what will feel truly them. Sometimes that means decoding a Pinterest board or working from a piece of jewellery the partner already wears, all without giving the game away.
His first piece of advice for anyone just starting out? "Take a breath and don't feel like you need to know everything straight away."
Then look at what your partner already wears. Delicate or more substantial? Yellow gold or white metal? Classic and understated, or something a little more distinctive? The most common mistake, he says, is getting caught up in what an engagement ring is supposed to look like, influenced by trends, friends or the classic image, rather than the person who will actually wear it.
"The perfect ring isn't necessarily the biggest or most expensive; it's the one that feels like it could only ever have been chosen for them."
And the part they never take for granted? "There's a lovely sense that we're holding a tiny piece of a much bigger story. You suddenly realise that you're not just designing a piece of jewellery, you're being trusted with a very personal part of someone's story."