Delivery

General Delivery Information:
  1. Delivery will be made as soon as possible after your order is accepted.
  2. For non-personalised items, we aim to to ship within 1 working day.
  3. Please note, weekends are excluded from the calculation of working days for delivery estimates. For instance, if you place your order on a Saturday or Sunday, the delivery estimate will commence from the subsequent working day, which falls on the following Monday.
  4. All items that are 'made to order' or 'personalised' will take longer and vary from product and brand, please check item descriptions for specific info.
  5. There may be specialist items that take longer to make as many of the items we stock are handcrafted and made to order.
  6. In any event, delivery will be made within 14 days of your order, unless stated otherwise.
  7. Once the item is shipped, it is the customer's responsibility to accept the delivery. If you miss your delivery, please follow the instructions that are sent via SMS or on the card left at your door to follow up with the relevant postal service. 
  8. A delivery fee will be charged in addition to the cost of the goods purchased. The delivery fee in respect of your order with us will be advised to you at the time your order is made.
  9. Once you have placed your order, you will receive order confirmation and shipping notifications via email.
  10. Once the item is shipped, it is the customer's responsibility to accept the delivery. If you miss your delivery, please follow the instructions that are sent via SMS or on the card left at your door to follow up with the relevant postal service.  
  11. After an order has been successfully placed, Gigi & Olive no longer exercises control over the selection of the courier service. The choice of courier is contingent upon the customer's location and their chosen delivery service.
  12. The customer is responsible for paying import & duties, it is not the responsibility of Gigi & Olive. You cannot cancel an order with made-to-order or personalised items in it. 
Made-to-order and Personalised Items:
  1. All personalised items will take between 7-10 working days, to make, they will then ship to you on your chosen delivery service which the customer chooses at checkout. 
  2. If you need your item within 10 working days please select the UK Express Personalisation Service at check out where we aim to deliver to you within 5 working days. 
  3. We aim to deliver you the quickest and best service possible. If you have a special request and need something faster than initially anticipated, please do email us at info@gigiandolive.com and we will always endeavour to help, please note rushed order fees will apply. 
  4. If you have ordered a selection of products, both customised and not, these will not ship without all items being ready for dispatch. Once all your products have been prepared, your package will be shipped.
  5. Please note we cannot accept any cancellations, changes, returns or refunds on items that have been personalised or ‘made-to-order’.
  6. Any items that are ‘made to order’ will specify on the item's page exactly how long it will take to make. Please get in touch if you have any questions on 'made to order' items.
International Orders:
Orders from outside the UK may be subject to the payment of import duties and taxes. The customer is responsible for payment of any such import duties and taxes. You may not cancel the order and send it back to us if the goods have been personalised or are 'made to order.’

DELIVERY SERVICES

UK Standard Delivery
Order before 12pm for the following delivery times:
Non-personalised items: 2-3 working days
Personalised items: 8 working days
Standard tracked delivery - £5.00
    UK Express Delivery
    Order before 12pm for the following delivery times: 
    Next business day for non-personalised items
    Personalised items: 6-7 working days
    Express tracked delivery - £10.00

      Please note, if you order Express delivery before 12pm on a Friday please note that orders will arrive on Monday. Orders made after 12pm on a Friday, will be processed the following Monday and delivered Tuesday.

      UK Express Personalisation Service
      Order before 12pm for the following delivery times: 
      Personalised items will be delivered within 5 working days
       Express personalisation tracked delivery - £15.00
       
      Same Day London Courier Service

      If you need an item urgently we can organise same day courier service within London. Prices will depend on end destination. Please get in touch asap on the day to let us know and we will endeavour to help organise this.

      European Delivery 
      Order before 12pm for the following delivery times:
      Non-personalised items: 3-5 working days
      Personalised items: 12-15 working days
      European tracked delivery - £25.00
        USA Delivery 
        Order before 12pm  for the following delivery times:
        Non-personalised items: 4-6 working days
        Personalised items: 12-15 working days
        USA £15.00
         
        Canada Delivery 
         Order before 12pm for the following delivery times:
        Non-personalised items: 4-6 working days
        Personalised items: 12-15 working days
        Canada tracked delivery - £20.00 
         
        Australia Delivery 
        Order before 12pm for the following delivery times:
        Non-personalised items: 4-6 working days
        Personalised items: 12-15 working days
        Made-to-order items please check individual product pages on lead times
        Australia tracked delivery - £35.00
          Indonesia Delivery
          We ship to Hong Kong and to Bali
          Order before 12pm for the below delivery times:
          Non-personalised items: 4-6 working days
          Personalised items: 12-15 working days
          Indonesia tracked delivery - £50
            We can ship worldwide, please email us if you would like a quote for somewhere you don't see covered in the above.