Returns

At Gigi & Olive, we aim to deliver beautiful items and exceptional customer service whenever you order from us.

  • Gigi & Olive Returns Policy:

    We hope you love your items, but if you are unhappy with your purchase for any reason, you may return it to us for a refund, provided the following guidelines are observed.Β 

    To start your refund, please email us at info@gigiandolive.com within 14 days of receiving your item(s), quoting your order number and requesting a refund.

    We will then give you full details and instructions on our simple return process. Please ensure you include your order number and name in your box when shipping it back to us.

    You must return the item(s) in the same condition in which you received them, with their original packaging and swing tags still in place. You are asked to take reasonable care of the items, and all products must be returned in a new and unused state, in perfect condition, with all protective materials in place. We reserve the right not to accept any return if the product shows signs of unreasonable wear or has been used or altered from its original condition in any way.Β 

    You will be responsible for paying for your own shipping costs for returning your item(s). Returns lost in the post are not the responsibility of Gigi & Olive Ltd, so we advise using a reliable shipping method with tracking to ensure the safe return of the item(s).

  • Returns timeframe:

    Past the grace period of 14 days from when you received your item, we cannot offer you a refund.Β 

    Returns outside these timeframes may be accepted at the discretion of Gigi & Olive and may be returned back to the customer or may only be refunded as Online Credit. Β 

    Please note: Returns can take up to 10 working days to be refunded from the date Gigi & Olive received your item.Β Β Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed.

    We will refund the standard postage. If you paid for premium or express delivery, we will only refund the cost of standard delivery.

  • Exclusions:

    We are unable to offer you a refund on the following items:

    • Β Any items that have been made-to-order to your specifications, such as a bespoke colour, length, pattern or design.
    • Any kind of product that is personalised in any way, e.g. embroidery, printed material or any other custom designs that you have chosen.
    • Face masks or beauty products due to hygiene reasons.
    • Perishable goods such as confectionery or alcohol.
    • Β All custom orders are final and non-returnable. This does not affect your statutory rights.
  • Returning Gifted Items:

    If a gifted item is returned for a refund, the refund will be made to the original payment method, and a confirmation email will be sent to the person who made the original purchase.

  • Order Cancellation

    We pride ourselves on speedy shipments, so please do get in touch ASAP if you change your mind and would like to cancel your order for a full refund, including shipping.

    You can do so by emailingΒ info@gigiandolive.comΒ or calling 0204 531 3019 and quoting your order number. Our Customer Care opening hours are 9:00 - 17:00 UK time, Monday to Friday.

    Please note all personalised or custom orders can only be cancelled within 15 minutes of placing the order.

    If your order has been shipped or is in transit, you will not be able to cancel it before it reaches you. However, you can still return the goods following our Gigi & Olive Returns Policy above.

  • Faulty items

    In the unlikely event you receive an item that is faulty or damaged in any way, please let us know by emailingΒ info@gigiandolive.comΒ with your order number and any supporting images. We will then arrange a collection at a time convenient to you to collect the faulty items and organise a replacement.Β 

    Please note that any items that are returned as a result of wear and tear will not be considered faulty and will be returned to the customer.

    If you would prefer a full refund rather than a replacement, please do let us know.

  • Exchanges

    We do not offer exchanges, please return your order for a refund and repurchase.

  • International Returns

    International customers are responsible for all customs fees, duties, and taxes imposed by the customs authorities of the destination country. If you would like to return your order, you are responsible for paying for your own shipping costs for returning your item(s). Returns lost in the post are not the responsibility of Gigi & Olive Ltd, so we advise using a reliable shipping method with tracking to ensure the safe return of the item(s).

  • Contact information

    If you have any questions on the above or need assistance with your return, please contact us atinfo@gigiandolive.com- all emails will be replied to within 12-24 business hours. Our Customer Care opening hours are 9:00 - 17:00 UK time, Monday to Friday.

  • Changes to the Return Policy

    Gigi & Olive reserves the right to modify this returns policy at any time. Β Any changes will be effective immediately upon posting on our website. By making a purchase from Gigi & Olive, you acknowledge that you have read and agreed to our Returns policy.