We hope you love your items, but if you are unhappy with your purchase for any reason, you may return it to us for a refund, provided the following guidelines are observed.
To start your refund, please email us at firstname.lastname@example.org within 14 days of receiving your item(s), quoting your order number and requesting a refund.
We will then give you full details and instructions on our simple return process. Please ensure you include your order number and name in your box when shipping it back to us.
You must return the item(s) in the same condition in which you received them, with their original packaging and swing tags still in place. You are asked to take reasonable care of the items, and all products must be returned in a new and unused state, in perfect condition, with all protective materials in place. We reserve the right not to accept any return if the product shows signs of unreasonable wear or has been used or altered from its original condition in any way.
You will be responsible for paying for your own shipping costs for returning your item(s). Returns lost in the post are not the responsibility of Gigi & Olive Ltd, so we advise using a reliable shipping method with tracking to ensure the safe return of the item(s).