15. Delivery will be made as soon as possible after your order is accepted.
16. For non-personalised/made-to-order items, we aim to ship within 1 working day. (This does not include weekends)
17. All items that are 'made to order' or 'personalised' may take longer and vary from product and brand, although we aim to ship within 5 working days, please check item descriptions for specific info.
18. There may be specialist items that take longer to make, such as printed wedding material, this will be outlined on the product page.
19. Once you have placed your order, you will receive order confirmation and shipping notifications via email
20. In any event, delivery will be made within 14 days of your order, unless stated otherwise.
21. A delivery fee will be charged in addition to the cost of the goods purchased. The delivery fee in respect of your order with us will be advised to you at the time your order is made.
22. Once the item is shipped, it remains Gigi & Olive's responsibility to ensure safe delivery, if you have any trouble at all please do get in touch with our customer service team and we will help.
23. If you miss your delivery, please follow the instructions that are sent via SMS or on the card left at your door to follow up with the relevant postal service.
24. If you’re in the unfortunate position to have had your parcel stolen, your rights will depend on whether you gave Gigi & Olive or courier permission to leave your parcel there. Examples of giving permission include: You selecting an option on the retailer's website that confirms you're happy for your goods to be left with your nominated neighbour if you're not in or You responding to a 'Sorry we missed you' email from the courier, confirming that you're happy for the courier to leave your goods in your 'safe place' when they attempt to redeliver the goods tomorrow.
25. The customer is responsible for paying import & duties, it is not the responsibility of Gigi & Olive. You cannot cancel an order with made-to-order or personalised items in it.
26. All personalised items will take between 5-10 working days, to make, they will then ship to you on your chosen delivery service which the customer chooses at checkout.
27. If you need your item within 10 days please select the UK Express Personalisation Service at check out where we aim to deliver to you within 5 working days.
28. We aim to deliver you the quickest and best service possible. If you have a special request and need something faster than initially anticipated, please do email us at firstname.lastname@example.org and we will always endeavour to help, please note rushed order fees will apply.
29. If you have ordered a selection of products, both customised and not, these will not ship without all items being ready for dispatch. Once all your products have been prepared, your package will be shipped.