Delivery

Christmas Delivery:

This year the postal services are going to be more rushed off their feet than usual over the busy festive period! Please take a look at our last order deadlines to avoid any disappointment. The last day for you to order your items so that they arrive in time for Christmas are below:

UK:

  • Orders that include personalisation or made-to-order - Sunday 13th December 
  • Standard UK delivery - Friday 18th December 
  • Express next day UK - Monday 21st December 
  • London courier service - if you’re in London and want to arrange a courier pick up you can do this up until Wednesday 23rd December!


INTERNATIONAL:

  • Orders that include personalisation or made-to-order - Tuesday 8th December 
  • International last orders - Tuesday 15th December 

Closed for Christmas:


Our studio will be closed from Thursday 24th December until Thursday 7th January. All orders placed during this time will ship out from Friday 8th January and the following week.

 

Normal Delivery Info: 

  1. Delivery will be made as soon as possible after your order is accepted
  2. We aim to to ship non personalised items within 2 working days
  3. All items that are made to order or personalised will take longer and vary from product and brand, please check item descriptions for specific info.
  4. There may be specialist items that take longer to make as many of the items we stock are handcrafted and made to order.
  5. In any event, delivery will be made within 30 days of your order, unless stated otherwise.
  6. Once the item is shipped, it is the customer's responsibility to accept the delivery. If you miss your delivery, please follow the instructions that are sent via SMS or on the card left at your door to follow up with the relevant postal service. 
  7. International orders from outside the UK may be subject to the payment of import duties and taxes. You are responsible for payment of any such import duties and taxes.
  8. A delivery fee will be charged in addition to the cost of the goods purchased. The delivery fee in respect of your order with us will be advised to you at the time your order is made.
  9. All personalised items will take between 7 - 10 working days, to make, they will then ship to you. If you need your item within 10 working days please select the UK Express Personalisation Service at check out. We aim to deliver you the quickest and best service possible. If you have a special request and need something faster than initially anticipated, please do email us at info@gigiandolive.com and we will always endeavour to help. If you have ordered a selection of products, both customised and not, these will not ship without all items being ready for dispatch. Once all your products have been prepared, your package will be shipped.
  10. Please note we cannot accept any cancellations, changes, returns or refunds on items that have been personalised or 'made to order'.
  11. Any items that are ‘made to order’ will specify on the item's page exactly how long it will take to make. Please get in touch if you have any questions on 'made to order' items.
UK Standard Delivery
  • Order before 12pm
  • non personalised items 3-5 working days
  • personalised items 9 - 12 working days
  • Standard tracked delivery - £5.00
    UK Express Delivery
    • Order before 12pm
    • next business day for non personalised items
    • If you order Express delivery before 12pm on a Friday please note that orders will arrive on Monday. Orders made after 12pm on a Friday, will be processed the following Monday and delivered Tuesday.
    • Express tracked delivery- £10.00
    UK Express Personalisation Service
    • Order before 12pm
    • personalised items will be delivered within 10 working days
    • Express personalisation tracked delivery - £10.00
    Same day London Courier service 
    • If you need an item urgently we can organise same day courier service within London. Prices will depend on end destination. Please get in touch asap on the day to let us know and we will endeavour to help organise this.
    European Delivery
    • Order before 12pm
    • non personalised items 3-5 working days
    • personalised items 12 - 15 working days
    • European tracked delivery - £25.00

     

    USA & Canada Delivery
    • Order before 12pm
    • non personalised items 4-6 working days
    • personalised items 12 - 15 working days
    • made-to-order items please check individual product pages on lead times
    • USA & Canada tracked delivery - £30.00
    Australia Delivery
    • Order before 12pm
    • non personalised items 4-6 working days
    • personalised items 12 - 15 working days
    • made-to-order items please check individual product pages on lead times
    • Australia tracked delivery - £35.00
    Indonesia Delivery
    • We ship to Hong Kong and to Bali
    • Order before 12pm
    • non personalised items 4-6 working days
    • personalised items 12 - 15 working days
    • made-to-order items please check individual product pages on lead times
    • Indonesia tracked delivery - £50

     

    COVID - 19

    Our thoughts are with everyone going through the daily challenges and uncertainties of this ongoing crisis. We want to reassure our customers that we are taking all necessary steps to follow the World Health Organization and local authorities guidelines. As we work with many other beautiful brands, small and large, we are also navigating the complicated process of how they have to operate with some closing. So during this time, there may be some products that are temporally out of stock. There may also be a few days delay on deliveries. Please do get in touch at info@gigiandolive.com if you have any questions. We wish everyone well and are thinking of all those affected during this time. 

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