Privacy Policy

The website www.gigiandolive.com (the “Website”) is operated by Gigi & Olive Limited (the company) company number: 11949572 and our registered office is at Flat 2, 68 Sinclair Road, London, W14 0NJ.

For the purposes of General Data Protection Regulation, we are the "data controller" and are responsible for this privacy and cookies policy and the handling of your data.

Data we collect and store:

In order to deliver our services to you effectively, we may ourselves, collect store and process the following categories of data when you give them to us directly:
(i) contact data (e.g. name, address, city, postcode, telephone number, email address);
(ii) financial data (e.g. bank account number, sort code, credit card details, debit card details).

We may also collect the following categories of data as a result of you interacting with the Website:
(i) user identification data (e.g. IP address, login information, browser type and version, time zone setting, browser plug-in types, operating system and version); and
(ii) user behaviour data (e.g. URL clickstreams, products/services viewed, page response times, download errors, page visit lengths, page interaction data, telephone numbers used to call us)

We hold only the necessary data to process your order and to issue personalised emails. We hold it only for as long as it is still relevant, while you are actively engaging with our newsletters or website.

Data collected by third parties collect:

Certain third party service providers we use may collect and process your data on our behalf. We include, below, details on the relevant data collected, the purposes for which such data is collected and any third party providers we use that collect such data.

Google Analytics. This is a web analytics service, which allows us to track the use of the Website, prepare reports on user activity and share them with other Google services (service provider - Google Inc.; place of processing - USA; privacy policy; opt-out. PayPal. this service processes payments for us (service provider - PayPal, Inc.; place of processing - USA; privacy policy Facebook. This provides an online advertising and re-marketing service for us (service provider - Facebook Ireland Ltd.; place of processing - US; privacy policy.

Cookies:

We use cookies to store and collect information regarding your use of our website which allows us to personalise your experience with us. To find out more, visit www.allaboutcookies.org.

Cookies may be either "persistent" cookies or "session" cookies. Session cookies allow customers to carry information across website pages, without requiring those customers to re-enter that information. These cookies delete themselves automatically when you leave a website and go to another website, or when you shut down your browser.

Persistent cookies allow a website to recognise users when they return to the website and to remember certain information about those users' preferences. These cookies stay on your computer until you manually delete them.

Our Website uses cookies to help us personalise your experience on the Website. We may use both "persistent" and "session" cookies. We (or our third party service providers) may use the following types of cookies.

Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Please note that where third parties use cookies we have no control over how those third parties use those cookies.

Unless you adjust your browser settings to refuse cookies, our system will issue cookies as soon you visit our site. You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all.

For more information on how to control your cookie and browser settings, or on how to delete cookies on your hard drive, please visit www.allaboutcookies.org. If you have any concerns or questions, please email us at info@gigiandolive.com.

Where we store your data:

The personal data we collect is processed at our trading address and in any other places where the parties involved with the processing are located. As part of the services offered to you through our website, the data that we collect from you may be transferred to and stored in countries outside the European Economic Area (the "EEA"). It may also be processed by staff who work outside the EEA who work for us or one of our suppliers, for example in processing your payment details, fulfilling your order, and providing administration and support services. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your data is secured and that you receive the same privacy rights as you would if the data was processed in the EEA.

How your data is used:

We may use your data to fulfil our legitimate interests by using or disclosing data to third parties for the following purposes:

  • Marketing purposes. e.g. advertising, newsletters, public relations, providing information, products and services that you ask for or which we think may interest you, creating a profile for you to help us predict what products you may like, permitting certain third parties to provide information about goods or services that we feel may interest you.
  • Improving your experience of the Website. e.g. ensuring that our website content is presented to you in an effective manner, notifying you of any changes to our service, optimising the pages you are directed to.
  • Recording calls to improve our service or to protect our interests.
  • Protecting ourselves or third parties against fraud or credit risks and to protect our rights.
  • Selling our business to a third-party.

We may also use your data to fulfil our contractual terms with you by:

  • Helping us to deliver our services to you better. e.g. carrying out our obligations under any contracts entered into with you, measuring our performance in terms of sales or otherwise, maintaining accounts & records.

Opting Out:

You can opt out of our email marketing at any time by unsubscribing from our newsletter or emailing info@gigiandolive.com asking us to remove you from our mailing list.

If you have opted out of our email marketing services, you may still continue to see targeted adverts on or produced by social media platforms. You should look at your privacy settings on these platforms to stop this.

Your rights:

You may choose not to provide us with personal data and you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the website and browse its pages. However, we may not be able to process transactions without personal data. You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at info@gigiandolive.com

Under the Data Protection Act 2018, you have a right of access to the personal information we hold about you and a range of other rights to control our use of your data. You can find out more about your rights at https://ico.org.uk/your-data-matters/. If we change our privacy and cookies policy, we will post any changes on this page and, where appropriate, notify you by e-mail. Please check back frequently to see any updates or changes to our privacy and cookies policy.