How long will delivery take?
Standard UK delivery takes 2-3 business days to arrive, and Express UK is shipped for next day delivery. For a full breakdown of areas and deliveries please visit our delivery page here.
Do you ship to my country?
We ship to the UK, Europe, USA, Canada and parts of Indonesia. Please do email us at firstname.lastname@example.org and we will do our best to get to you wherever you are.
What about personalised items?
For personalised items please allow up to 2 weeks for your items to be made.
What about items that are 'made-to-order'?
One of the unique things about Gigi & Olive is that we hand make our own items in our London studio. This means that your items are made as and when the order is placed, for this reason we say please allow 5 days for your item to be made.
What items are 'made-to-order'?
All our veils, bows, handkerchiefs, garters and scrunchies are hand made once your order is placed. These items cannot be returned.
Does the standard delivery of 2-3 days including the time my item is being made?
No. Your item will take 5 days to make, if it's 'made-to-order' and then we will ship with the service you have chosen. So if that's standard UK delivery, it's 2-3 days from when the item is made.
What if I need something urgently?
Please opt for express delivery at check-out and get in touch with us to let us know when you need your item by?
Will I recieve a confirmation email?
You will always recieve a confirmation email once you have processed your order. Please check your junk mail if you don't see it in your inbox! Once your order has been dispatched, we will send you another email with your tracking number so that you can follow its progress.
What happens if I miss my delivery?
Once the item is shipped, it is the customer's responsibility to accept the delivery. If you miss your delivery, please follow the instructions that are sent via SMS or on the card left at your door to follow up with the relevant postal service.
Can I add a gift message?
Of course, all our gift notes are handwritten and are a lovely touch when sending someone a gift.
Do you include your receipts in the box?
No, we don't, so don't worry if you're sending direct to the recipient they won't see cost breakdowns! You do, however, receive an email confirmation of your order so please put your own email when choosing a gift.
Can I return a gift?
Yes. You have 14 days to return any item that is not personalised or made-to-order. To start the returns process, please email email@example.com with your order reference number. Please note after 8th January 2021 no purchase made before Christmas will be illegible for a return or exchange.
Something I love is sold out, what should I do?
Please email us at firstname.lastname@example.org and we will do everything we can to deliver any products you may need in the best time possible.
I'm looking for something more bespoke, could you help?
Do you have something specific in mind - a particular colour, flower, theme or product that you want? Talk to us at email@example.com and we will always do whatever we can to help, create something special.
Do you have feedback for us?
We want to know what you think. What you love or what you don’t. Let us know here firstname.lastname@example.org