Delivery & Returns

Christmas Delivery:

  1. To receive your items in time for Christmas please place any orders for personalised items by end of the day on Sunday 15th December.
  2. For any non-personalised items please place your orders by 11am on Friday 20th December 2019.
  3. Orders will not be shipped from Monday 23rd December - Thursday 26th December.
  4. Please note that any order with personalised items that is placed between Saturday 21st December - Sunday 29th December will have a slightly longer lead time - please allow 3 weeks.
  5. If you have a special request and need something faster than initially anticipated, please do email us at info@gigiandolive.com and we will always endeavour to help.
  6. Merry Christmas!

Delivery:

  1. Delivery will be made as soon as possible after your order is accepted
  2. We aim to to ship non personalised items within 3 working days
  3. All items that are made to order or personalised will take longer and vary from product and brand, please check item descriptions for specific info.
  4. There may be specialist items that take longer to make as many of the items we stock are handcrafted and made to order.
  5. In any event, delivery will be made within 30 days of your order, unless stated otherwise.
  6. The products are at your risk from the time your delivery is signed for.
  7. International orders from outside the UK may be subject to the payment of import duties and taxes. You are responsible for payment of any such import duties and taxes.
  8. A delivery fee will be charged in addition to the cost of the goods purchased. The delivery fee in respect of your order with us will be advised to you at the time your order is made.
  9. All personalised items will take between 7 - 10 working days, to make, they will then ship to you. If you need your item within 10 working days please select the UK Express Personalisation Service at check out. We aim to deliver you the quickest and best service possible. If you have a special request and need something faster than initially anticipated, please do email us at info@gigiandolive.com and we will always endeavour to help. If you have ordered a selection of products, both customised and not, these will not ship without all items being ready for dispatch. Once all your products have been prepared, your package will be shipped. Please note we cannot accept any cancellations, changes, returns or refunds on items that have been personalised or 'made to order'.
  10. Any items that are ‘made to order’ will specify on the item's page exactly how long it will take to make. Please get in touch if you have any questions on 'made to order' items.
UK Standard Delivery
  • Order before 12pm
  • non personalised items 3-5 working days
  • personalised items 9 - 12 working days
  • Standard tracked delivery - £5.00
UK Express Personalisation Service
  • Order before 12pm
  • personalised items will be delivered within 10 working days
  • Express personalisation tracked delivery - £10.00
UK Express Delivery
  • Order before 12pm
  • next business day for non personalised items
  • If you order Express delivery before 12pm on a Friday please note that orders will arrive on Monday. Orders made after 12pm on a Friday, will be processed the following Monday and delivered Tuesday.
  • Express tracked delivery- £10.00
Europe Delivery
  • Order before 12pm
  • non personalised items 3-5 working days
  • personalised items 12 - 15 working days
  • European tracked delivery - £25.00

*European countries that we ship to:

Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Luxembourg
Monaco
Netherlands
Poland
Portugal
Spain
Sweden

If you don't see your country above and would like to place an order , then please drop us an email here, and we will do our very best to help with your request.

USA Delivery
  • Order before 12pm
  • non personalised items 3-5 working days
  • personalised items 12 - 15 working days
  • made-to-order items please check individual product pages on lead times
  • USA tracked delivery - £35.00
Australia Delivery
  • Order before 12pm
  • non personalised items 3-5 working days
  • personalised items 12 - 15 working days
  • made-to-order items please check individual product pages on lead times
  • Australia tracked delivery - £35.00

Returns:

  1. If you are unhappy with your purchase, unless they been personalised with bespoke embroidery or stamp, they can be returned for a refund provided that the following guidelines are observed.
    • Email info@gigiandolive.com within 14 working days from receiving your item(s), quoting your order number and request to either refund or exchange. We will then give you full details and instructions on our simple return and exchange process. Past the grace period of 14 days, we cannot offer you a refund.
    • You must return the item(s) in the same condition in which you received them, with their original packaging and swing tags still in place. You are asked to take reasonable care of the items. In the case of an item with a hygiene seal, you are required not to remove the seal when examining the item. If handling or viewing of the item is excessive beyond that reasonably required to ensure that the item functions as expected or you damage the item in any way.
    • To complete a return or exchange, please include the invoice with your return
    • The original shipping fee will not be refunded
    • You will be responsible for paying for your own shipping costs for returning your item(s).
    • Returns lost in the post are not the responsibility of Gigi & Olive Limited unless you send the parcel tracked and can show that the parcel has been signed for by a Gigi & Olive employee at the office.
    • Alternatively, if you wish to exchange your item, subject to stock availability, we will do our best to exchange items. You will be charged for shipment.
  2. If the items were made to your specifications, or are clearly personalised, you will not have the right to a refund or exchange on your order. All custom orders are final and non-returnable. This does not affect your statutory rights.
  3. Once we receive the returned item we will assess it and will notify you about whether we are accepting the product for return. A refund will be processed within 14 days of us receiving the returned items.